Privacy Policy

CurrentEnergies.co.uk Privacy Policies

currentenergies.co.uk, (also referred to as “we, “us” or “our”) is fully committed to the protection of your privacy and your rights.

currentenergies.co.uk is an online booking service. The practitions manage their own service data, including pricing, working times and may hold data seperate to that asked for when registering at this site.

Our Privacy Promise

We are committed to protecting the privacy of our registered users and Practitioners. We take your privacy seriously and treat all the information you give us with great care.

Our Privacy Policy explains how we collect, store and use the personal information you give to us. If you have any questions about how we look after it then please contact our Data Protection Officer at data@currentenergies.co.uk

If you would like to update how you would prefer to hear from us please use our Preferences Form.

currentenergies.co.uk

Hastings, East Sussex

TN34 1LY

currentenergies.co.uk Promise

1. To be clear about why we need to collect your personal information and how we use it.

2. To only collect the information we need to make sure we deliver the best service.

3. To make it easy for you to let us know how you'd like us to keep up to date with promotion etc.

4. To never sell your personal information nor share it with other organisations for any purposes.

5. To make sure it is up to date, safe and secure at all times.

6. To make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information.

Policy Overview

We collect information about registered users and registered Practitioners on our website. We do this in digital format.

In addition we also collect details automatically about the pages you visit on our website. Please see the link to our Cookies policy on our website for more information.

In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.

We use the information you share with us to:

7. Make sure you receive the product, service or information you have requested or bought.

8. Carry out reasonable administration of your membership, donations and bookings.

9. Manage our sites effectively.

10. To keep in touch with you in the way that you want.

11. To better understand our registered clients and Practitioners so that we can personalise and improve the services we offer.

We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information. The current version will always be posted on our website

This policy was last updated on 31 July 2020.

What information do we collect and how?

We collect personal information about you that helps us to deliver and improve our services. This includes:

12. Name and address

13. Email address and telephone numbers

14. Date of birth (optional)

15. Bank details of Practitioners only

16. How you would like to hear from us

17. Details of purchases, membership and donations

18. Enquiries and feedback including via web forms and emails

19. Interaction with our digital channels including website members area, public wifi and social media pages including any log ins

If you have provided details for someone else, for example by purchasing a gift for them, we will not contact that person until they have been given the opportunity to let us know their communication preferences.

When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to our registered clients and to make decisions on future improvements. This does not tell us who you are and where you live unless you choose to provide us with that information. Please see our Cookies policy below for more information.

What do we do with your information?

REGISTERED USERS, PRACTITIONERS, MEMBERSHIP AND FINANCIAL PROCESSING

We will make sure that:

20. You receive the product or service you have requested.

21. We process any payments via PayPal and send you information relating to that service.

If you have registered as a Client/Member this will include sending you confirmation of your purchase and registration.

If you have purchased vouchers, tickets to attend one of our events, either via our own website or via any of our approved partners who share data with us, we will use the information collected to administer your booking, if required contact you about any change of arrangements that are necessary, and to gain feedback on your experience.

If you have donated money this will include thanking you for your support, letting you know how your contribution has helped us.

If you tell us you plan to leave us a gift in your will, we will record your contact details, and use these to invite you to events.

Please do let us know if your details have changed.

MARKETING AND COMMUNICATIONS

Receiving direct marketing information from currentenergies.co.uk will always be your choice, and you can choose how you would like to receive that information from us.

You can also change your mind at any time, and we will keep your preferences up to date. If you would like to update how you would like to hear from us please use your

We limit the number of marketing communications we send to make sure we are not sending you too much.

We may at times invite you to support fundraising initiatives which may include attending but only if appropriate and in line with this privacy policy.

We will only contact you for marketing purposes by telephone or text message (SMS) if you have told us we can.

We will only contact you by email for marketing purposes if you have told us you would like to hear from us this way, or to let you know about services you have previously bought. Every email will have a link to help you unsubscribe if you wish to stop receiving this information.

We may contact you occasionally by post if you have told us you would like to hear from us this way. currentenergies.co.uk operates on a number of social media platforms, such as Facebook and Instagram, in accordance with their own terms and conditions. If you do not want to receive targeted advertising from us please refer to the privacy settings and instructions provided by the social media site.

WHO WILL HAVE ACCESS TO MY INFORMATION?

Your information will be only be accessible to our staff, volunteers and contractors appropriately in order for them to carry out their role in line with this Privacy Policy.

We will never sell your personal information and we never share it with other organisations for their own marketing purposes. We will only share your personal information where:

• We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.

• We have engaged a supplier or contractor to carry out services on our behalf, such as:
  Building and managing additional websites for our site and event ticket sales
  Fulfilling website orders or sending our communication
  Providing IT support for our systems
  Carrying out research and analysis to help develop our services

We only work with trusted suppliers and partners who have agreed to treat your information as respectfully as we do and in accordance with data protection legislation.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours. This includes where an additional external web page or site has been built for currentenergies.co.uk.

How do we keep your information safe?

If you have a password to allow access to certain parts of our website, you must keep that password safe and not share it with anyone or your personal information could be at risk.

We store most of your data within the United Kingdom. Some organisations which provide services to us may transfer data outside the UK but we’ll only allow this if your information is adequately protected. Data will only be transferred to the USA if protected by the Privacy Shield.

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.

If we dispose of your information it will always be done securely.

How to get in touch and understanding your rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:

• the right of access to a copy of the information we hold about you (this is known as a subject access request)

• the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason e.g. HMRC and Gift Aid auditing)

• the right to have inaccurate data rectified

• the right to object to your data being used for marketing or profiling

• Where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. The information will be provided in a common electronic format.

Please bear in mind that there are exemptions to the rights above and though we will always try to respond to your requests there may be situations where we are unable to do so.

If you are not happy with our response or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this are available at the Information Commissioner’s Office website at www.ico.org.uk.